Director of Ecosystem Enablement

About Liquid Group

Liquid Group is a FinTech payments services group based in Singapore. Liquid empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world. We operate a regional payment network to enable cross-border QR payment services for e-wallet operators, banks, and merchants.

We also provide white-label solutions to accelerate the development and adoption of mobile payments for our business partners. We work in a collaborative and adaptive way, exploring innovative ideas and solving challenging problems to develop our products. Together, we ensure efficiency, security, and convenience for our partners and customers.

Website: www.liquidgroup.sg

Role Overview

We are seeking a highly experienced and operationally driven Director of Ecosystem Enablement to lead partner enablement, ecosystem activation support, operational readiness, and ecosystem performance coordination across Liquid Group’s payment platforms and cross-border QR ecosystems.

This role plays a critical function in ensuring ecosystem participants — including issuers, acquirers, merchants, and payment partners — are operationally enabled, actively participating, and continuously supported to drive transaction adoption, usage growth, and ecosystem scalability.

The role serves as a key operational bridge across Product, ACT (Activation, Conversion & Transactions), Technology, Commercial, and regional Operations teams to support rollout readiness, partner enablement, ecosystem performance monitoring, and continuous operational improvement across SGQR+, RoamQR, and Liquid Group’s regional payment ecosystems.

Key Responsibilities

1. Partner Enablement & Ecosystem Activation

  • Drive partner enablement and activation support across: wallet issuers, acquirers, merchants, ecosystem participants

  • Coordinate partner operational readiness and ecosystem participation initiatives.

  • Support merchant and partner activation programs to improve transaction adoption and ecosystem participation.

  • Conduct partner engagement sessions, operational walkthroughs, and ecosystem training initiatives.

  • Support on-ground engagement and ecosystem activation efforts where required.

2. Ecosystem Performance & Usage Support

  • Monitor ecosystem participation, transaction activity, and partner usage performance.

  • Track: activation rates, transaction adoption, usage trends, operational participation levels.

  • Identify low-activity or underperforming ecosystem participants and coordinate recovery or activation support initiatives.

  • Support ACT teams in driving ecosystem participation, transaction conversion, and usage growth initiatives.

  • Provide ecosystem performance insights and operational observations to management teams.

3. Operational Readiness & Product Support

  • Support operational readiness planning for: new products, product enhancements, feature rollouts, payment corridor expansions.

  • Coordinate UAT, operational walkthroughs, and business readiness activities across stakeholders.

  • Work closely with Product and Technology teams to ensure releases are operationally executable and supportable.

  • Provide operational feedback and ecosystem observations to improve: usability, operational scalability, implementation readiness, ecosystem adoption

  • Support rollout coordination and migration readiness activities across regional teams.

4. Operational Coordination & Process Improvement

  • Work closely with regional operations teams across Singapore, Malaysia, and Thailand to improve: operational consistency, ecosystem servicing, support scalability, operational governance.

  • Review and enhance SOPs, operational workflows, and ecosystem support processes.

  • Identify opportunities for: operational efficiencies, process automation, service improvements, ecosystem optimization
    Coordinate cross-functional operational support across Product, Technology, Operations, and ACT teams.

5. Ecosystem Support Governance & Escalation Coordination

  • Act as a key operational coordination point for ecosystem partners and stakeholders.

  • Coordinate resolution of: onboarding issues, operational incidents, ecosystem servicing gaps, partner readiness concerns, escalation management matters.

  • Drive root cause analysis and operational improvement initiatives.

  • Support ecosystem servicing governance and operational performance management.

Key Requirements

  • 8–12+ years of experience in: fintech, payments, product operations, ecosystem operations, partner enablement, merchant or payment network environments.

  • Strong understanding of: QR payments, Payment ecosystems, Wallet participation models, merchant acquiring, cross-border payment environments.

  • Experience supporting ecosystem activation, operational readiness, and partner enablement initiatives.

  • Strong stakeholder management and communication capabilities.

  • Operationally strong with commercial awareness and ecosystem-growth mindset.

  • Highly organized, analytical, and execution-oriented.

  • Comfortable operating in fast-paced, high-growth fintech environments.


Interested? Please submit your CV to hr@liquidgroup.sg.