Implementation Specialist

Role Overview

Location: Singapore

Department: Implementation, Support & Operations

Working Arrangement: Hybrid

The "Implementation Specialist" or "Implementation Assistant Manager" is responsible for the execution of partner and platform implementations for Liquid Group’s payment networks and solutions. This role focuses squarely on external partner delivery, involving technical integration, UAT management, deployment readiness, and go-live execution.

This role is implementation-driven, with a strong emphasis on readiness controls, delivery discipline, and multi-market coordination.

You will be involved in highly cross-functional programs involving Product, Technology, Network Operations, Customer Operations, Compliance, and Commercial teams, ensuring that integrations for banks, wallet issuers, acquirers, merchants, and corporate partners are delivered with precision, stability, and consistency.

Key Responsibilities

Implementation Specialist

• Complete the implementation lifecycle from initiation to UAT, deployment, launch, and stabilization.

• Ensure implementation methodologies, RACI structures, governance gates, and quality standards are adhered to.

• Ensure projects remain within agreed scope, timelines, and delivery expectations.

Project & Delivery Management

• Work with the Director, Client and Implementation to ensure that project management discipline in planning, tracking, and controlling timelines, milestones, risks, and dependencies is adhered to.

• Maintain structured project plans, RAID logs, and cross-functional status reporting.

• Anticipate delivery risks early, establish mitigation plans, and drive timely escalation when needed.

• Ensure no timeline slippage by holding internal and external stakeholders accountable for their deliverables.

• Manage multiple partner implementations concurrently across different markets.

Platform Integration & Technical Delivery

• Own integration activities for banks, wallet issuers, acquirers, merchants, and network partners.

• Ensure partner integration requirements align with Product/Tech specifications and platform capabilities.

• Review API specifications, data flows, and technical architecture to ensure feasibility and readiness.

• Oversee configuration validation, routing setup, credentials, and connectivity checks.

UAT, Simulation & Production Readiness

• Perform UAT and PAT, test case reviews, scripting support, and partner acceptance testing.

• Coordinate environment readiness, deployment planning, certification (where applicable), and release sequencing.

• Validate all production configurations, including settlement, reconciliation, routing, and dispute flows.

Key Metrics / KPIs

• On-time and on-scope delivery

• UAT/PAT success rates

• Deployment readiness and launch stability

• Reduction of integration or configuration errors

• Early-stage partner satisfaction (CSAT/NPS)

• Cross-functional delivery efficiency

• Reduction in escalations during implementation and hypercare

Qualifications

• 3–5 years of experience in implementation, platform integration, delivery management, or technical project management.

• Proven experience in project management, with the ability to manage complex, multi-stakeholder implementations across multiple markets.

• Familiarity with payment platforms, digital wallets, merchant acquiring, payment gateways, settlement flows, or API integrations.

• Strong cross-functional leadership experience across Product, Engineering, Operations, and external partners.

• Excellent communication, stakeholder management, and problem-solving skills.

• Practical experience with project management tools and frameworks (e.g., RAID management, Gantt tracking, Agile).

• A PM certification (PMP, PRINCE2, Agile/Scrum) is an advantage but not mandatory.

• Proficiency with Jira, Confluence, ticketing systems, and technical documentation.

Success Profile

A strong performer in this role:

• Demonstrates disciplined project management capabilities and consistently keeps projects on track.

• Communicates with clarity, manages timelines tightly, and drives accountability across teams.

• Translates technical requirements into structured plans and clear execution steps.

• Thrives in multi-market environments with many moving parts.

• Operates with high attention to detail, anticipates risks early, and resolves issues quickly.

• Brings a delivery-first mindset, ensuring partners go live smoothly and on schedule.